Do you have questions about how the AgriCarb website works?
Find our answers here. Otherwise, feel free to contact us!
Contact
contact.agricarb@ceratizit.com
+33 (0)4 78 04 28 47
How can I become a customer at AgriCarb?
AgriCarb is a French industrial manufacturer based in Meyzieu (Rhône), specializing in wear parts reinforced with tungsten carbide, dedicated to soil cultivation and vineyard work.
We also manufacture our own carbide inserts from tungsten carbide powder, combining strength and abrasion resistance—the ideal combination for working your soils.
Are you looking for a reliable supplier for your business?
Every day, we ship our products throughout Europe and have been building trusted partnerships for over 35 years.
Since the creation of AgriCarb, we have worked exclusively with agricultural dealers and resellers. As true partners, our network of over 2,000 sales outlets extends across Europe.
For private individuals, we will help you find an AgriCarb distributor near you, so you can purchase our carbide wear parts dedicated to soil cultivation and vineyard work.
Would you like to become an AgriCarb customer?
Please contact us via our contact form, and we will get back to you as soon as possible.
I can’t log in to my account on www.agricarb.com
Go to “Log in” and click on “Forgot your password?”.
You will receive an automatic email granting you access to your account. To change your password, go to “Personal Information” in the “My Account” section.
If you do not receive the email, please check your spam folder. Otherwise, contact us via the form or get in touch directly with your AgriCarb sales representative.
I forgot my username. How can I retrieve it?
Please contact us via the contact form or get in touch directly with your AgriCarb sales representative.
How can I order AgriCarb products?
Add products to your cart
Search for the product you wish to purchase by browsing our website. Add it to your cart by selecting the desired quantity and clicking “Add to cart”.
Your cart is, of course, saved throughout your browsing session.
Would you like to continue your purchase later or keep quick access to frequently ordered items?
Go to your cart and click “Add these products to my favorites”. You will find them in your account under “My Favorites”.
To place your order immediately, validate your cart by clicking “Proceed to checkout”.
Finalize your order
Next, finalize your order by validating your account information and selecting a delivery method.
If you wish to provide additional information related to your order, please add it in the text box located below the delivery method selection.
We recommend carefully reviewing your information before confirming your order by clicking “Confirm my order”.
Place your order
Once your order has been confirmed, it is immediately transmitted to our team. You will receive an automatic order confirmation email.
Your order will then be prepared and shipped in accordance with our General Terms and Conditions of Sale.
When will I receive my order?
For all our products, subject to availability, we offer:
Standard delivery: 48 to 96 hours
Express delivery: 24 hours
What are the average delivery times?
We offer 1,600 carbide wear parts in our catalog and benefit from a logistics center that allows us to stock products in anticipation of future orders.
In addition, if your order is received before 3:00 pm, we do our best to process it the same day and hand it over to the carrier the following day.
What should I do in case of an error in my order?
If an error has occurred in your order, please contact us so we can resolve the issue.
You can reach us via our contact form or directly through your AgriCarb sales representative.
Can I choose the delivery day and/or delivery location?
During the checkout process, when selecting the delivery method, you will find a text box where you can provide additional information related to your order.
Which carrier delivers my order?
We work with several carriers to deliver our products, depending on the delivery time and the destination country.
What delivery options do you offer?
All our delivery conditions are available in our General Terms and Conditions of Sale.
What are the shipping costs?
For any order placed on www.agricarb.com with a total weight over 120 kg, shipping costs are free of charge.
For detailed information about shipping fees, please refer to our General Terms and Conditions of Sale.
A part is defective. How can I return it?
If you detect a defect in one of our parts, please contact us or speak directly with your AgriCarb sales representative.
What are the payment terms?
Payment must be made within 30 days from the invoice date, in the currency in which the invoice was issued, unless other payment terms have been agreed.
Please refer to the General Terms and Conditions of Sale for more information.
What payment methods are accepted?
You can pay by direct debit or on invoice.
QUESTIONS ABOUT THE STORE
I can’t see AgriCarb product prices on the website
Are you already an AgriCarb customer? If so, simply click “Log in” and enter your username and password. The prices displayed will automatically include your usual commercial discount.
Are we not working together yet?
Please contact us via our contact form, and we will take care of the next steps!
Are you a private individual?
We work exclusively with a network of resellers and agricultural dealers. Please visit your usual reseller to discover our product range.
How can I search for a part on www.agricarb.com?
There are several ways to find the product you are looking for.
You can use the search bar at the top of the page and enter an AgriCarb reference, an original manufacturer reference, a brand name, or a product type. All these criteria are taken into account to help you find the right part.
Alternatively, you can browse directly via our product categories:
stubble cultivation, plowing, soil preparation, subsoiling, seeding / harvesting, vineyard, as well as welding tips and accessories.
I can’t find my product in the online shop
It may happen that a specific product is not listed on our website.
In this case, we invite you to contact your AgriCarb sales representative.
How can I get information about an AgriCarb part?
Each product available in the shop has its own product data sheet.
In addition to visuals, you will find all the necessary information, such as:
Dimensions
Original reference
Type of part
Fastening system
Compatible or complementary products
Can I share feedback about your website and/or product information?
As primary users of the website, we place great importance on customer feedback.
To share your comments, ideas, or suggestions regarding our website or product information, please use the contact form.
Thank you in advance!
QUESTIONS ABOUT OUR SERVICES
Is it possible to order custom-made parts from AgriCarb?
We offer more than 1,600 references of tungsten carbide wear parts, dedicated to soil cultivation and vineyard work.
We also understand that soil specificities and working habits vary from one customer to another. That is why we offer custom-made solutions, tailored as closely as possible to your specific needs. Please contact us via our contact form or schedule a meeting directly with your AgriCarb sales representative to discuss your requirements.
How can I stay informed about your latest products and innovations?
Subscribe to our newsletter. We regularly inform our network about AgriCarb news, new products, and ongoing innovations.
I would like to showcase your products in my store. How can I do this?
To support the promotion of our wear parts in your store, we provide a range of marketing materials, including:
Visuals
Posters
Flyers
Product presentation materials
We can also offer customized communication materials, tailored to specific events, to be included with customer invoices or sent by email.
Please discuss this with your AgriCarb sales representative, who will be able to present the available support materials.
A sales team at your service. I have a technical question. Can I contact you?
If you cannot find the information you are looking for on our website, please contact us via the contact form, and we will respond as quickly as possible.
Do you manufacture your own tungsten carbide wear parts?
For over 35 years, AgriCarb has been a French manufacturer and European leader in agricultural tungsten carbide wear parts.
As the creator of the manufacturing process for soil cultivation wear parts reinforced with tungsten carbide inserts, this highly specific technique was developed by a field expert, Mr. Michel Curtat.
To this day, from the compression of tungsten carbide powder to finished products, AgriCarb remains the only manufacturer with full mastery of the entire carbide production process.
Thanks to its experience and in-house design office, AgriCarb continuously adapts to evolving challenges and new requirements within the agricultural sector.
Innovation is part of AgriCarb’s DNA, always with the goal of delivering high-quality solutions to its distribution network and end customers.
How can I contact you?
You can contact us directly via our contact form or get in touch with the AgriCarb sales representative for your region.
What are your opening hours?
You can place orders 24/7 on our website www.agricarb.com.
We are also available by phone and email on business days:
Monday to Thursday: 08:30 – 12:00 and 13:30 – 16:00
Friday: 08:30 – 12:00
What are the General Terms and Conditions of Sale?
Click here to view our General Terms and Conditions of Sale.
Postal address and company contact details
AgriCarb SAS
8, rue Jean Macé
69330 Meyzieu
France
contact.agricarb@ceratizit.com
+33 (0)4 78 04 28 47